Refund Policy

This policy explains when a payment made on Toolszu.com can be refunded. It covers the Toolszu Starter and Toolszu Pro plans (section 1) and Toolszu Biolink Pro / Business subscriptions (section 2). By completing a purchase, you agree to this policy.

1. Toolszu Starter & Pro plans

Toolszu Starter (ad-free) and Toolszu Pro (ad-free plus higher limits on Pro tools) are prepaid plans for a fixed period — one month or one year. They do not renew automatically.

1.1 All payments are final

Because every Toolszu tool can be tried for free before buying, and because plans never renew by themselves, payments for Starter and Pro are non-refundable, except in the cases listed in 1.2.

1.2 When we give a full refund

We refund the full amount you paid if:

• Duplicate payment — you were charged more than once for the same plan.
• Plan not activated — your payment was successful but your plan was not activated, and we could not fix it within 48 hours of your report.
• Technical problem on our side — a fault in our service stops an ad-free or Pro feature you paid for from working, and we could not fix it within 7 days of your report.
• Unauthorised payment — the payment was made without your permission and you report it promptly.

A refund for a technical problem or an unauthorised payment ends the plan that was paid for.

1.3 What is not refundable

• Change of mind, or no longer needing the plan.
• Unused time on a monthly or yearly plan — we do not give partial (pro-rata) refunds.
• Plans bought with a coupon or at a discounted price, except in the cases in 1.2.
• Upgrading from Starter to Pro — the Starter payment is not refunded.
• Deleting your account while a plan is active.
• Plans ended or suspended because of misuse or a breach of our Terms & Conditions.
• Problems caused outside Toolszu, such as your internet connection, browser extensions, ad blockers or third-party websites.
• Changes to the free limits or to the list of tools, as long as the plan still gives the benefits described on the Pricing page.

1.4 Time limit

Refund requests for Starter and Pro must reach us within 7 days of the payment. Requests sent later cannot be accepted, except for duplicate or unauthorised payments.

2. Toolszu Biolink subscriptions

Customers who purchase a Toolszu Biolink Pro or Toolszu Biolink Business subscription can request a refund if they are not satisfied with the selected plan or the quality of the service, under the conditions below.

2.1 Eligibility

To claim a refund, a major proportion of the plan's queries must remain unused.

2.2 Rules by plan

Please make sure the plan suits your needs before you buy.

2.3 Not refundable

• Special offers and discounted plans.
• Monthly and quarterly plans.
• Add-ons purchased separately.

2.4 Downgrades and the free plan

Downgrading a plan or switching to the free plan affects your biolink customisation. Please consider this carefully before changing your subscription.

3. How to request a refund

Email [email protected] or use our Contact Us form, and include:

• the email address of your Toolszu account,
• the receipt number (for example TZ/2026-27/0001, shown under Account → Billing) or the payment ID,
• the product (Starter, Pro or Biolink) and the reason for the request, with screenshots if it is a technical problem.

Our team reviews every request and replies by email. For Biolink annual plans, we also check how much of the plan remains unused.

4. Processing times

• Starter & Pro: approved refunds are sent back to the original payment method — through Razorpay for payments in ₹, or PayPal for payments in $ — and usually arrive within 5–10 business days, depending on your bank.
• Biolink: payments are handled by Web Hub Code. Approved refunds are processed within 5–7 working days.

Refunds are made in the currency and to the account used for the original payment. We cannot refund to a different card, bank account or person.

5. Payment disputes & chargebacks

If something is wrong with a payment, please contact us first — most issues are solved quickly by email. If a dispute or chargeback is opened with your bank, card company or PayPal, the related plan may be paused until the dispute is closed.

6. Changes to this policy

We may update this policy from time to time. The version shown on this page when you make a payment applies to that payment. The date at the top shows the latest update.